Chose this hotel from TA reviews and were not disappointed. Before arriving we booked transport from airport to hotel. Cost 18 USD from airport to hotel and 15 USD from hotel to airport. Paid nothing to the driver, but all paid at check-out. We arrived at 10 am, but we were lucky to get a room once we arrived after a welcome drink of juice. The staff were very polite and I would especially mention Jessie, but all smiled and gave very good service.
The room was nice with complimentary tee / coffee and a bottle of water every day. Wifi worked, but could at time be slow. Elevator worked perfectly as we stayed in room 603 which was a deluxe room. One thing that could be better was that the pressure in the shower was inconsistant and that the "hotness" of the hot-water could vary a bit. AC worked without any flaws.
The breakfast was very good for a hotel like this. A good selection of fruits, salads and hot food (both western and traditional). We could also order a omelette, pancakes, etc where it was cooked just for you.
The hotel have a travel desk where they help you book tours. We only booked the food tour through the hotel, and the tour was great. The price was 25 USD, and this was also settled during check-out.
Location of the hotel is perfect in a quiet street with only a couple of minutes to Hoan Kiem Lake. Everything important is in walking distance and in the "old town". We did not take taxi any place, but we like walking.